Frequently Asked Questions
We offer free standard worldwide shipping. We also offer Priority Processing & Insured Shipping option for a small fee, where your order jumps the queue when getting fulfilled and if your order is stolen/lost in transit, you're entitled to a free replacement.
Delivery will take approximately 7-15 days to the US, UK, and Australia. For deliveries outside of these countries, please allow up to 5 extra days for delivery. Please note that these are estimates based on our most recent information from our logistics providers since COVID-19 restrictions. We hope you can understand that this new delay is out of our hands and we are working hard to lower these times. In the unlikely circumstance that your order has not arrived in 45 days - we will offer to process you a full refund for undelivered items, or send a new tracked package - free of charge.
Of course! We provide tracking numbers for your (and our) peace of mind. Most tracking numbers should be activated 2-5 days after the order has been shipped. Simply visit our Order Tracking page to track your order.
Yes, provided that your order hasn't been shipped yet so be sure to email us as soon as possible. If we're able to catch it in time before the order has been sent out then we'll definitely adjust the details. We can't change shipping details once your order leaves our warehouse. We are not obligated to issue refunds in this case.
We process our orders very quickly in order to ensure that your purchase will reach you as soon as possible. Therefore, we may not be able to cancel your order if it has been dispatched. We kindly request that you contact us immediately via our Customer Service Team to arrange the cancellation of your order, where we will confirm if we can successfully cancel your order prior to sending it out. Cancellations are not guaranteed. All cancellations incur a $5.00 cancellation fee. This fee is applied to cover the costs associated with administration and processing your order.
In some cases, orders may take longer than usual to arrive and this may happen due to a number of factors including environmental, political, geographical and logistical reasons. Recently, we've been impacted greatly by the effects of COVID-19, causing extensive delays to some orders. We've been adapting and evolving with the current circumstances by investing in expedited shipping (without extra cost to our customers) and are relocating stock to local warehouses to avoid these delays in the future. If 60 natural days have passed since your order was shipped and you still haven't received your order, then you are entitled to a full refund.
We are not responsible for customs, taxes, duties and tariffs. Unfortunately, we have no control over that, as it deals with laws and regulations in your respective country. All taxes and customs charges are the responsibility of the customer and are not included in the cost of the order. Taxes and customs charges differ depending on the country and state of the shipping address. We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to you. BloomingBabies is not responsible for any additional taxes and customs charges that are requested during the shipment of your order.
Nothing to worry about! The other item shouldn't be too far behind. We sometimes send out different products from different warehouses to speed up the process, and get it sent out as fast as possible.
Our policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. For more information on the policy, please visit our Refunds policy page.